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February 03, 2013

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Markfidelman

I love this study - thanks for including my book in it. I think it's important to distinguish social media from social business. The former are basically a set of tactics (important) and the latter is more about business transformation using technology, culture change and methodologies (strategic).

A topic I'd like to see covered is real world examples of how companies are using social, mobile, Analytics and the cloud to improve their businesses. I have a few in my book, but there are many more that haven't been reported yet. Like the Obama campaign has shown, this appears to be the future of where things are headed.

Courtney Shelton Hunt, PhD

Thanks for your thoughtful comment, Mark. I agree: we need a lot more examples of how new technologies are being leveraged in organizations of all types, not just the consumer-oriented brands we hear about over and over again (e.g., Zappos, Virgin, BestBuy).

Courtney Shelton Hunt, PhD

Here's a great question in a tweet from ‏@TedSchachter:
@NealSchaffer @SMinOrgs Which ones are worth reading?

@NealSchaffer's response:
@TedSchachter @SMinOrgs Read this Ted: The 20 Best Social Media Books from 2012 to Read in 2013 http://wind.mn/UY0l28 #smm #socialmediabooks

And mine:
@TedSchachter @NealSchaffer That's a good question to explore in our future analyses! We collected ratings info.

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