S.M.A.R.T. Blog

Digital Era Terms and Expressions: Sharing Favorites

What's in a word? A lot, more often than not! Language is a powerful reflection of the world in which we live and the realities we must embrace, a fluid and ever-changing reminder that neither time nor progress stands still. This post shares some of my favorite Digital Era terms and expressions and invites others to participate in a crowdsourcing exercise to expand the list.

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Like other tranformational periods in history, the Digital Era has spawned its fair share of new terms and expressions. Today, people don't think twice when they hear once-nonexistent words like email and internet, and they easily understand new meanings of terms like web, cellular, and tablet. Google has entered the vernacular as a verb, virtually (pun intended) achieving Kleenex or Coke status by becoming a generic term that's used to refer to more than just the brand itself. And speaking of brands, who knew we'd be referring to new products and services with names like HootSuite, Spotify, Dropbox, Flickr, Yelp, and Tumblr?  

As newer social and digital technologies become more fully integrated into our lives, commerce, and the larger culture, we've become increasingly comfortable saying things like ping me and message me, as well as ascribing new meaning to terms like friending, tweeting, linking, profile, page...

The list of new terms and meanings is seemingly endless, as our language - and the ideas that the language we use conveys - continue to evolve. Earlier this year, I wrote "Social Media" is SO 2009! 7 Proposed Semantic Upgrades. Now I'd like to crowdsource a collection of Digital Era terms (new words, acronyms) and expressions (quotable quotes, bon mots) that goes beyond the basics to reflect some of the newer and/or more sophisticated phenomena we're dealing with.

I'll kick things off by sharing a somewhat random collection of some of my favorites. What are yours?

- Courtney Shelton Hunt

 

New Words and Acronyms

Cost of Inaction (COI): I've now lost track of who originated this term, but it's a great concept to include in discussions of ROI (Return on Investment and other variations) in the context of digital engagement because it highlights the fact that "doing nothing" is not a risk-free option.

Denovati:The Denovati are "Digital Era explorers, pathfinders and immigrants who see to understand and effectively leverage new social and digital technologies." Yes, it is our new brand identity (click here for details), but I would be remiss if I didn't include it. 

Jobgram: This term has been trademarked by a company in New Zealand that creates infographics and videographics that provide quick descriptions and realistic previews of jobs. They refer to what they do as "Next-level job advertising" and refer to the products they create as "visually engaging job opportunities." Brilliant.

SMAC: On my personal favorite new terms is SMAC, which stands for social (software), mobile (devices and access), (data) analytics, and cloud (computing) and reflects the convergence among these technology movements. The term is short, comprehensive, catchy, and memorable - a descriptor that is as psychologically powerful as the movements it describes.

Technosapien: I learned this term from a commenter on a Fast Company article I read in 2012. To me it means a person who has a strong understanding of and facility with new technology. It's kind of awkward, but its retro-scientific vibe appeals to me.

Tutoricle: This is actually the name of a blog site, but I love the idea of using the term more broadly to describe articles and blog posts that are focused on teaching something and/or providing how-to guidance. We could also have tutorigrams and tutoreos... :)

Videographic: Basically, an animated infographic. Interestingly, although the term is relatively new the idea may actually have preceded infographics. Erik Qualman's classic socialnomics video (original version produced in 2009) comes to mind... Speaking of which, socialnomics is a great term in and of itself - as is his newer term (and related video) - mobilenomics!

 

Quotable Quotes and Bon Mots

It's a Brave New World... Even if you want the old one back!

People often use "brave new world" to describe the Digital Era, but extending the idea is a reminder to laggards and Luddites and late adopters that the world they knew (and preferred) no longer exists.

Technology creation, adoption, and adaptation are fundamentally human endeavors.

There is such a strong tendency to anthropomorphize technology that it's important to reinforce that it's people who give it life and sustain it.

Technology doesn't care how old you are.

I am not a big fan of the Digital Native/Digital Immigrant distinction. Although it's important to recognize and respond to the growing digital divide, we have to be careful not to correlate age and digital competencies too strongly. It's a language in which we all should strive to be fluent.

Saying social media is "just" a communications tool is like saying a nuclear power plant is "just" a way to turn on the lights.

I came up with this expression in response to the well-intentioned but misguided efforts of many earlier adopters to try to reduce the fear and perceived risks of using new technologies.

Simple doesn't mean easy.

The relative simplicity of many social media platforms and tools can lead to a misconception that it's relatively easy to learn how to use them efficiently and effectively. It's not.

Related ideas: Strategy trumps tactics. and Technology is not a substitute for good judgment.

Digital engagement can be described as "hours of tedium punctuated by moments of 'Oh #@&(%!'”

A variant of the old pilot's expression: Flying is hours of boredom punctuated by moments of sheer terror

Everything in cyberspace is subject to change – often in an instant and without any warning!

A variant of a bumper sticker saying from the Quest Bookshop in Charlottesville, Virginia: Everything in the Universe is subject to change–and everything is on schedule!”

Denovati, Here We (Be)Come!

Earlier this year we announced an initiative to create a new brand identity for the SMinOrgs Community. This blog post details the reasons for making the switch, as well as the 13 criteria we developed for selecting the best new brand. As the effort evolved, it became evident that what we were doing was much bigger than simply coming up with a new name for SMinOrgs. It was really about rebranding and consolidating SMinOrgs, the Renaissance Strategic Solutions consultancy, and the Global Center for Digital Era Leadership (GCDEL) under a single unified identity.

The results of a survey we conducted in February to solicit feedback on the four brand options we had identified produced a clear winner: Denovati (day-no-VAH-tee), which translates roughly as follows:

• DE = Digital Era
• NOV = short for novani, the Latin term for colonists, immigrants, new residents...
• ATI = those who seek knowledge and/or are in the know

Put another way, the Denovati are Digital Era explorers, pathfinders and immigrants who seek to understand and effectively leverage new social and digital technologies.

The Denovati Group can be viewed as an alliance that enhances the success of individuals and organizations in the Digital Era. Here's an overview of how the alliance will be organized, along with some of our working taglines (click the image to enlarge it).

 

 

Our working short descriptions are as follows:

• The Denovati Group enhances the success of individuals and organizations in the Digital Era through research, thought leadership and guidance, consulting and training services, and a professional community that fosters communication and collaboration.
• The S.M.A.R.T. Blog explores the applications and implications of Social Media And Related Technologies in organizations, focusing on both opportunities and challenges from both conceptual and tactical perspectives.
• S.M.A.R.T. Resources include white papers, research reports, ebooks and other materials that provide both strategic and tactical Digital Era guidance for individuals and organizations.
• Denovati Solutions (formerly Renaissance Strategic Solutions) helps individuals and organizations function more efficiently and effectively in the Digital Era through the design and implementation of innovative and leading-edge strategies and programs.
• The Denovati Network (formerly the Social Media in Organizations (SMinOrgs) Community) is a global, multi-disciplinary professional community that helps individuals at all skill levels successfully navigate Digital Era opportunities and challenges.
• Through research and thought leadership, the Denovati Institute (formerly the Global Center for Digital Era Leadership (GCDEL) and SMinOrgs) provides a forum for exploring important Digital Era issues that individuals, organizations, economies and societies face.

We are still finalizing our brand identity, including the logo and color scheme, and have started building our new website and related digital network. We'll be revealing additional changes gradually, targeting a full official reveal by the end of May.

Stay tuned... Lots of new and exciting developments are in the works!

Do People Need Social Media Training? Yes. And (Much) More.

Earlier this year I shared my thoughts about online social learning communities in response to a Forbes post by Meghan Biro. This post supplements those ideas by reflecting on a 2012 series written by Shel Holtz about social media training:

• Part 1: Introducing a series on social media training
• Part 2: Getting buy-in for social media training
• Part 3: Research is at the heart of social media training
• Part 4: Social media training for employees: decisions, decisions
• Part 5: Should C-suites and boards of directors be exempt from social media training?

I'm always glad to see others write about the need for education and training, which becomes more important as the gap between technological and human capabilities continues to grow. I especially appreciate the thought and effort leaders like Shel Holtz put into helping leaders understand why the issue is important and how it can be addressed most effectively.

But just as marketing is the tip of the iceberg when it comes to the applications of new communications technologies, so is social media training when it comes to Digital Era competencies. Based on my own research and writing on the subject, as well as the preliminary results of some focus groups on digital competencies I've been conducting, I offer the following considerations for both individuals and organizations:

1. As internal applications and implications of social and digital technologies expand (and will become far more pervasive and relevant to workers of all types), the training provided by organizations will need to expand as well. The focus must move beyond external discussions on public platforms to internal communication and collaboration on private digital networks. No functional area is exempt.

2. Our prevailing LIY (Learn It Yourself) attitude may have some limited effectiveness for personal uses of new technologies, but it is both inefficient and ineffective for professional uses. Most people - and especially later adopters - need help to develop the competencies they need. There has to be a balance between formal and informal learning, with different weights applied to each depending on an individual's baseline competencies. The ultimate goal, however, should be to enable people to engage in self-directed learning.

3. Education and training will have to range from high-level concepts to specific skills. Everyone should know how to do basic tasks like insert and crop an image and hyperlink text, for example, but they should also have at least a basic understanding of things like the role of mobile technology in commerce and legal considerations for both individuals and organizations.

4. Similarly, we have to focus on both the simple and complex. Yes, learning can often be boiled down to a few simple points, but those points hardly reflect everything someone needs to know. For example, knowing basic accounting principles like "assets = liabilities + owners' equity" and "revenue - expenses = net profit" is important, but that knowledge hardly qualifies someone to be a bookkeeper, let alone a CPA or CFO. 

5. Education and training must also address strategic and tactical considerations, again to varying degrees depending on the learners and the learning objectives. In addition to knowing what they need to do and how, professionals - and especially organizational leaders - need to understand why they should be be doing it.

6. Not everything can or should be taught in house. Some aspects of education and training should be customized, but general concepts and skills can be developed through more standard approaches. We need more valuable services to provide what organizations need - and organizational leaders must be willing to make the necessary investments in those services.

7. Higher education - especially in professional schools like business - has a critical role to play in developing competent Digital Era professionals and effective Digital Era leaders. There is MUCH more that they can and should be doing to create the necessary foundations for ongoing professional development of all types.

You can learn more about Digital Era competencies and the need for education and training through the Related Resources listed below. I encourage folks to share additional resources and especially welcome comments and questions about the challenges faced by digital rookies and what they need to bridge their own digital divides.

- Courtney Shelton Hunt, PhD 

 

Related Resources

10 Digital Era Truths

Social and Digital Tech Trends: 9 Take-Aways for YOU

Digital Era Adaptation in 2013: A Long and Winding Road

The New Digital Divide: Thoughts for Leaders and Laggards

Digital Era Competencies: How Do You Stack Up?

What's Your Social Media Sophistication? The SMQ (version III)

Social Media Education and Training: Pro or Con? Please Discuss…

Social Media Education & Training: Where We Are. Where We’re Going.

A Master’s Degree Specialization in Social Media & Online Communities

Digital Era Leadership: The Role of Business Schools

For even more resources, check out slides 35-42 from my closing Impact99 keynote, The Road Forward: Striving for Balance. More recent pieces can be found in the blog archives from December to the present. 

Custom Google Maps: A Great Digital Engagement Tool

 

One of my favorite features of Google Maps is the ability to create personalized maps that you can save and share. I've used the feature to map out a route (and more) when we took a road trip through the Western United States in 2011, and to develop a daily tourist itinerary for a visit to Dublin, Ireland in the fall of 2012. 

But custom Google maps aren't just useful to individuals. They also have a variety of potential applications for organizations, groups, and communities, which can use them in ways that produce value for both themselves and their individual members/stakeholders.

 

Key Features

Google maps are...

Visual. The popularity of infographics and sites like Pinterest and SlideShare clearly demonstrate how much people appreciate visual displays. Google maps are a great way to show geographically-oriented information in a visual way. Here are some examples:

• We have created a Member Map to illustrate both the geographic diversity and relative distribution of the membership in our LinkedIn group. In a similar vein, non-profit organizations could use them to share chapter information, chambers of commerce could display member businesses, and academic institutions could use them to illustrate where their graduates have ended up (an alumni diaspora if you will).
• ERE.net has a EREjobs map that enables recruiters to "navigate through recent recruiting job openings geographically."
• Craig's List created a housing map that shows properties for sale and rent, as well as sublets and available rooms.
• Google has a 2007 Googleplex map that displays "photos of life at Google Headquarters."
• The America's Highway project produced the America's Highway: Oral Histories of Route 66 map.

 

Customizable: As many of the examples above illustrate, the pins on a custom map can include more than simple text. They can include photos and links to websites as well. You can also change the pin icons themselves and format the text in a variety of ways, and even edit the html.

 

Flexible. Map owners can choose whether to make their maps public or keep them "unlisted." They can also opt to leave the map in its Google location or embed it on their own website (as we have done).

 

Collaborative. Map owners can invite other individuals to develop and edit individual maps.

 

Dynamic. As soon as there's a significant change, most maps can be updated quickly and easily.

 

Engaging. There are many ways to use Google maps to generate interest and dialogue. At the simplest level, people who view the map can rate it or write a comment directly on the map. When the map is embedded in a website, it can also stimulate discussions about the map's contents and/or give people an incentive to take action. Finally, the map and its activity can be shared via social media to regularly invite people to check it out and engage. Here's one of our recent tweets as an example:

Toronto is the seventh urban area to hit 100 members! ow.ly/iaX8v Check out our updated member map!

 

General Development Tips

You can get super-fancy with Google Maps, which involves lots of coding and technical skills. But as Google themselves noted when they introduced the feature in 2007, it doesn't have to be complicated. You can create a fairly simple map manually, using a free service like this one, or by converting data in an spreadsheet to a KML file (we used BatchGeo for this) and then uploading it (if you'd like specific tips on doing that, please email maps@sminorgs.net).

Here are a few specific lessons Assistant Community Manager Sean Pearson and I learned from our recent efforts:

1. Every map has an "owner," who has to have a Gmail account. Rather than having the owner be an individual, it's probably better to create a Gmail account using a corporate identity (i.e., myorg@gmail.com).
2. If you have map collaborators who don't have access to the login credentials for the corporate Gmail account, each of those collaborators will also need a Gmail account.
3. Individual Google maps are limited to 200 pins. If you're going to need more than that, you'll have to collapse pins and/or create multiple maps.
4. Determine how you want to display the list of pins on the left-hand side of the map, focusing on an arrangement that best meets your goals and makes the most sense to a map viewer. Once you've determined that order, make sure the pin list accurately reflects that order, both when the map is created and as you add to it. It's very easy to drag and drop the list items to create the desired order.
5. It's also very simple to embed a custom map on a web page. Google creates the code; the only adjustment you may have to make is to correct the height and width to fit in the space you've allocated.
6. The default url for custom maps is L-O-N-G! Google will also create a short url for you. If you don't plan to embed the map in your own website, use the short url.

If you're experienced with creating custom Google maps and have other tips to suggest, we'd love to hear them. And although we're no experts, we're also happy to try to answer any questions you may have.

Happy mapping!

- Courtney Shelton Hunt

Pinterest Optimization: Making Boards Work for You

Establishing the correct boards for your organization is critical for a successful Pinterest presence. Did you know you can also use secret boards, as well as community and staging boards, to maximize your engagement and management efforts? This post offers tips for both general board management and specific ways boards can be used to manage content.

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Our last Pinterest related post, Pinterest Optimization: The Value of a Pinventory, offered guidance for reducing unnecessary duplication, improving board focus and content, and better managing new pins. As part of our ongoing effort to create and share best practice tips based on our own experience, this post discusses board management and how to utilize special boards to facilitate content management.  Should you need any assistance regarding how to implement these recommendations, please email us at denovati@denovati.com.

Our next Pinterest post will offer additional recommendations based on what we’ve learned from our efforts to enhance ongoing management. If you’d like to stay abreast of our Pinterest updates, please follow our Pinterest Resources board. You can also subscribe to the Denovati SMART Blog to receive other great Denovati content. 

- Sean Pearson, Assistant Community Manager

 

General Board Management

Board/Pin Balance. Finding the right board/pin balance is tricky. Too many boards and too many pins are both overwhelming for folks. Develop a strategy that makes sense based on your organization and its goals and objectives, as well as the interests of your target audience(s). Remember that, especially initially, less is more. And since your total boards and total pins will increase over time, you should be prepared to tweak this balance as your Pinterest presence evolves.

 

Naming Boards. Board names should be broad, while capturing the essence of the content. Two key points to remember:

• Keep your board name to 22 characters or fewer, so the name displayed on the main board page won’t be truncated.
• Occasionally you’ll realize you need to change the name of a board. When you do, remember that board URLs include the specific board name, so changing name will break all links to that board. Therefore, it’s a good idea to track where you reference specific boards (e.g., in a blog post) so the links can be updated when the URLs change.

Note: Pin URLs aren't uniquely associated with your account and don't change, so you can move them between boards without worrying about breaking their links.

 

Board Order. Plan your board order so that your most important boards are in the top two rows, as these will be the first that users see when they visit your board page (with the board in the center being the most predominant). It’s probably a good ideas to record the layout you create (e.g., in your Pinventory), so you can refer back to it if the order should accidentally change.

 

Content Management

Secret Boards. Secret boards only appear to the owner of the account, and items pinned to secret boards do not show up on any activity stream. For organizations, secret boards can be very useful for checking pins and establishing a pinning queue. We recommend creating boards like Pins to Check and Posting Queue, along with these tips: 

• If you have multiple people logging into your account, one person should be responsible for overall management (including managing your Pinventory) and should be the only person to post directly to the public boards. Everyone else should post to the secret boards.
• From the Pins to Check board, the Pinterest manager should verify the pins are not duplicates, establish their provenance (i.e., trace them to their original source), and edit the captions as needed. Then they should then add the pin to the Pinventory and then moved to the Posting Queue.
• To ensure a steady stream of activity, periodically move content from the Posting Queue to the relevant public boards. Note: When you move a pin from a secret board to a public board, it does not appear in your activity stream, so your followers may miss that this pin is new. To avoid this problem, you’ll want to post the pin as if it’s “new” while retaining the edits you made to your copy. 

 

Community Board(s). Community boards are a great way to establish a place for anyone in your community to engage with you. Take the opportunity to invite like minded people to pin to a community board. Community boards are not without risks, however: there is a strong possibility for duplicate content, for example, as well as pins that are off topic, poor quality, and/or of dubious origins.  Here are some tips:

• To make it easier to control content posted to your boards by others, you may want to consider having only one community board (which is what we have done).
• Keep your community board clean by deleting duplicates, removing inappropriate pins, etc.
• Pins you want to keep can be kept in the community board or relocated to one of your focused boards. Note: Since you can’t technically move the pin, you’ll have to repost the pin as if it’s “new,” being sure to give credit to the person who shared it with you.

 

Staging Boards. You may have content that fits into multiple boards but is popular in its own right (e.g., infographics). A good way to manage that content is to create a staging board where all content of that type goes initially, which allows followers to see the pins before they get sorted. After a period of time (e.g., a week), you can move the pins to their final home (and update the Pinventory!).

 

Come Pin with Us

There are many ways for people to engage with us on Pinterest and contribute to the ongoing evolution and success of our presence there:

• Follow one or more of our boards. We follow back! We check out every Pinner who follows us and follow any boards they have that are focused on social and digital technologies.
• Repin our content to your own boards. We’ll thank you with a like and/or a comment.
• Like/comment on our pins. It’s a great way to let us know what you think.
• Suggest pins for us by adding @Denovati to your own pins.
• Tell us about some of your favorite Pinners by sending a message to denovati@denovati.com.
• Become an Denovati Pinner by requesting access to our Community Pins board. Just send an email to denovati@denovati.com with your request. We’d especially love people to share their own original images for our Digital Era Images and THIS is Social Media boards. 

 

Also Check Out 

To learn more about Denovati’s Pinterest presence, check out the following:

• Pinterest for Professional Purposes? Not as Preposterous as it Sounds!
• Pinterest: 8 Pointers for Organizations
• Pinterest Optimization: The Value of a Pinventory

Digital Era Leadership: Defining Characteristics?

What does it mean to be a leader in the Digital Era? Have the requirements for success drastically changed, or are they fundamentally the same? This post invites people to share their thoughts, as well as related resources, on the defining characteristics of leadership as the Digital Era progresses and evolves.

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In honor of President’s Day in the United States, I’d like to solicit people's views on what leadership means in the Digital Era. Specifically:

• Do leaders need to exhibit new values, traits or behaviors to be effective? If so, what are they? And on the flip side, are there values, traits and behaviors leaders need to stop exhibiting?
• Should leaders be directly involved with social technologies. If so, where, how and to what degree?
• What kinds of fiduciary responsibilities do new social and digital technologies present for leaders?

We’re currently working with Silverman Research to develop answers to these questions by analyzing various "conversations" in cyberspace that try to tackle them. We've created a database with over 70 sources 400 data points (e.g., a blog post and its comments), and we'd love to add more perspectives to the mix. In addition to telling us your own point of view, we appreciate your sharing links to articles, blog posts, and research studies that address one or more of the questions above. And of course we invite you to share the post with your own networks so that we can expand the conversation even further.

- Courtney Shelton Hunt, PhD

Note: This project is an extension of research we started in August 2011. The preliminary results of our efforts were summarized in a blog post entitled “What Does it Take to be a Leader in the Digital Era?” Jerry Carducci and Karin Wills have also developed a forthcoming publication tentatively titled “Leading in the Digital Era: Communications, Relationships, and Decision Making.” If you’d like to be notified as soon as it’s available, please send a message to de-leaders@sminorgs.net. Thanks!

500+ Books about Social & Digital Technology: Trends and Opportunities

It’s probably no surprise that over 500 books have been written about social and digital technologies over the past 15+ years, and that many of these focus on social media marketing. What’s more intriguing are the topics that have not received much attention yet from thought leaders and authors. This post offers a brief introduction to a research project that explores the Digital Era literature and (in true 2.0 fashion) invites people to participate in its ongoing development.

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Last year, with the help of Marci Stewart and Genifer Snipes, I embarked on a project to identify all the books that had been written about social and digital technologies. It was a naïve quest that has turned into a very ambitious undertaking. Although I was aware of the most well-known books from the past five or so years, I had no idea how many other publications were out there, or how far back they stretched. We’re now at 520 – and counting!

In this post I share some project details, the initial high-level results, and what we plan to do next. More importantly, I’d like to invite folks to participate in the development of the project by sharing the questions, analyses, and information they’re most interested in. And of course I welcome recommendations for books lists, titles, and authors, to make sure our final list is as complete and accurate as possible.

I look forward to hearing from you!

- Courtney Shelton Hunt, PhD

 

Methodology

Here, in a nutshell, is the approach we have used to create the database:

• We selected Goodreads as our primary source of information, primarily because it’s vendor neutral – and of course it’s a social media platform in its own right!
• We seeded the list with titles from “best of” lists like The 25 Best Social Media Books of 2011, 10 Best Social Media Books, and Top Social Media Marketing Books.
• For each book we collected the publication data, Goodreads rating information, title, author(s) and book description.
• To expand the initial list we checked the titles listed under “Readers also enjoyed similar books” and “Lists with This Book.” Once we had exhausted those sources we conducted 40+ searches using all the potentially relevant terms we could think of, including general terms like social media and big data as well as specific terms like Facebook and Tumblr.
• In an effort to make the data collection effort more manageable, we only included books that were written in English and had at least one review. Yes, that’s somewhat arbitrary – but we needed some kind of cutoff! We also tried to limit the database to books that were targeted to non-technical readers.
• Throughout the process we added relevant titles as they were brought to our attention if we hadn’t already identified them.

Using the book descriptions, we created a three-tiered coding scheme to reflect their focus:

• Perspective: conceptual (focused more on conveying information or discussing topics at a high level) and tactical (“how to” oriented).
• General focus: categories ranged from macro to micro and included society, commerce, marketing, workplace, individual, and data.
• Specific focus: used to indicate if a book was specifically focused on a single topic (e.g., cloud computing, Twitter, mobile, LinkedIn).

We’re happy to provide more details about our methodology upon request. Please add a comment or email books@sminorgs.net with your specific questions.

 

Initial Results

To convey a general sense of what these 500+ books are all about, we have created two Wordles using the books’ titles (after cleaning them up by deleting unnecessary words and combining similar terms).

The first Wordle includes all the relevant terms (click to enlarge):

Because SocialMedia, Guide, Marketing and Business dominated the results, we created a second Wordle without those terms to dig a bit deeper into the books’ focus (click to enlarge):

The initial results may seem “no duh-ish” to some folks, especially early adopters. There’s nothing particularly revelatory about the fact that the books published to date have had a heavy emphasis on business, specifically social media in the context of marketing. The “how to” focus of many of these books, as well as the promises of success, are also not surprising.

But some of the emphases are less obvious. For example:

• Blogging (which has been declared “dead” at least twice in the past 5 years) remains a primary topic.
• Even though Facebook is a significantly larger platform, Twitter and LinkedIn have received relatively more emphasis as book topics.
• Although people are still wrapping their brains around what to do with data, there have been a relatively substantial number of books focused on the topic (e.g., analytics, metrics). Similarly, cloud computing has also been a fairly significant topic of discussion.

And perhaps most importantly, we need to think about what’s not been addressed, as those are the areas in which there is perhaps the greatest need – and the greatest opportunity for thought leaders and authors. These include:

• More discussion and guidance about topics like gamification and mobile technologies.
• How social and digital technologies can and should be used in non-commercial sectors, including in non-profit and religious organizations, public sector entities, and academic institutions. In a similar vein, there’s probably a need and opportunity for more focused discussions on digital communities and community management.
• Applications and implications of new technologies inside organizations (e.g., enterprise 2.0, social business, social enterprise).
• Leadership-oriented discussions, especially in terms of what it means to be a leader in the Digital Era.
• The human-capital management implications of new digital technologies, as well as legal/policy issues and risk management considerations.
• Applications and implications of new technologies for individuals, including digital competencies, jobs, professions, and careers.

 

Coming Up

We are conducting more in-depth analyses of the data (including a formal text analysis in conjunction with Silverman Research) and plan to share more results in the coming weeks/months, including:

• A slide deck of Wordles that reveal emphases by year, category, etc.
• An infographic, which will include things like the first time Social Media appears in a book title and most popular buzzword(s), as well as various representations of general and specific categories.
• A white paper that offers a more formal treatment of the methodology, results, and implications.

If you’d like to be informed as soon as these and other results are published, please join our mailing list or subscribe to the S.M.A.R.T. Blog.

 

What’s on Your Mind?

To enhance the value of this project, we’d love to hear from you. Specifically, we’d like to know things like:

• What books would you like to make sure we include? Are there specific “best” lists we should double check? Favorite books or authors? Your own tomes? We’re especially interested in hearing about recently-published books, as we are more likely to have missed them.
• What other topics, categories and/or questions do you think are important to explore?
• What questions do you have? What would you like to know? What are you curious about?

Please add a comment or email books@sminorgs.net with your specific suggestions. Thanks!

 

Related Content

Paper or Digital? The Results are In… And It’s a (Virtual) Tie! With over 500 votes and nearly 200 comments, the results of a recent poll indicate people are fairly evenly split between paper and digital book formats. Although the poll wasn’t perfectly scientific, the richness of its results can be of great value to authors, book publishers, and designers, as well as professionals in other fields such as training and development, academia, and communications.

4 Big Barriers to Social Media Adoption in Organizations: Key Research Findings. The results of a unique and ground-breaking study by Silverman Research (n=644+) indicate that there are four main barriers to increased adoption of social technologies in organizations: lack of knowledge and understanding, unprepared leadership, fear, and the absence of a well-grounded business case. This post highlights those findings and offers recommendations for overcoming the barriers. It also provides a link to a free report with details on the research and its results.

Help Us Pick a New Name for SMinOrgs

Creating a Digital Era Brand: 13 Key Factors… and a Request

Creating a new brand identity in the Digital Era poses a unique set of challenges – especially for a technology-oriented organization. This post suggests 13 key factors that should be considered to maximize the likelihood of success. And in true 2.0 fashion, we invite folks to participate in a survey to help us decide which of four new brand options we’ve identified is the best one for us to use going forward.

 

Over the past 12-18 months it has become increasingly obvious that the Social Media in Organizations Community (SMinOrgs) needs a new name/brand (we explain why at the end of the post). The first order of business for 2013, therefore, has been to create a new identity. Working with our Global Leadership Team and staff, I have embarked on an intensive exploration and investigation that has not only produced four viable options, but has taught us a lot about the most important factors to consider when establishing a new brand in the Digital Era. These factors are primarily relevant for organizations, but they can also be used by individuals who want to create valuable brand identities for themselves on multiple digital platforms.

This post provides a checklist of the 13 factors we used to identify four options for our new brand. In addition to sharing those factors, we’d love input from a wide range of folks as to which of the four options is best. After all, this is the 2.0 Era, and we know better than to try to finalize our new brand without soliciting input from “the crowd.” To that end, we greatly appreciate your participating in and sharing this brief survey.

The survey will be open until February 15, 2013, and we’ll publish the results in a future blog post. In the meantime, if you have other recommendations for factors to consider when (re)creating a Digital Era brand, we’d love to hear them. Thanks!

Next on the agenda, creating a logo and a tagline…

- Courtney Shelton Hunt

 

A Digital Era Brand Should…

Based on our experience with the SMinOrgs brand over the past 3+ years, lessons learned from the (re)branding efforts of others (e.g., Netflix and the Qwikster debacle), our internal discussions and fairly exhaustive research, we developed a list of important criteria for creating and selecting our new brand name. Specifically, a Digital Era brand should…

1. Reflect the essence(s) of what an organization and its product/services are all about rather than being a literal description
2. Maintain relevance over time, even as the entity and its focus change
3. Be unique but not confusing
4. Have an easily explainable meaning (but that meaning doesn't need to be immediately obvious)
5. Invoke positive emotions (or at least not invoke negative ones)
6. Not be used in another context with a meaning that's contrary to the organization’s objectives
7. Not appear too Anglicized or American (especially true if the target market is global)
8. Be short - fewer than 10 characters
9. Not have to rely on CamelCase to make the meaning/name clear; look equally acceptable in any capitalization combination
10. Be relatively easy to pronounce (or at least the mispronunciations should be bearable!)
11. Not end in an S (creates too many problems when trying to write in the possessive)
12. Be available as a url (.com, .net, and .org), Twitter handle, etc. (and be sure to grab the "digital real estate" you might need asap, so no one else can take it)
13. Be trademark-able

 

Why We Need a New Brand Identity

SMinOrgs was started as a LinkedIn group called Social Media in HR in May 2009. By the end of that year, the name had changed to Social Media in Organizations to reflect the growing community’s broader focus on all functional areas.

With the rise of mobile technology and cloud computing, as well as the increasing importance of analytics, our focus has continued to evolve and expand. Although the applications and implications of social software are still critically important, its impact cannot be considered in isolation from other major technological changes. We therefore need a new brand identity that better reflects our focus on social software and mobile devices and cloud-based computing and analytics, both individually and with respect to their interplay.

The human capital/people implications of technological change have been and will remain paramount, but in addition to classic HR considerations, our perspective encompasses interest areas such as communication and collaboration, knowledge management and innovation, training and development, organizational change, and individual career management. Woven throughout these emphases is a focus on leadership, both formal and informal, at all organizational levels – and even from organizations themselves. The notion of what it means to be a leader in the Digital Era is ever-present…

Here’s a working description that reflects our current focus:

We are a global, multi-disciplinary professional community whose members represent organizations of all types and sizes in all economic sectors. Our mission is to help these individuals and their organizations function more efficiently and effectively in the Digital Era. Going beyond marketing/branding, sales, public relations and customer service, we primarily focus on the internal applications and implications of social and digital technologies, particularly in terms of the opportunities and challenges they create for employees, leaders, and organizational functioning. Focal topics include risk management, strategy, governance, organizational structure and design, employee engagement, and all aspects of human capital management including job design, talent management, compensation, training and development, internal communication and collaboration, etc.  In addition to addressing changes that have immediate and direct impacts on organizations, we also explore general social and economic trends that have longer-term or indirect impacts.

One of the key benefits we offer is access to foresight (about the present, future present and future trends, etc.), which allows members to gain insight into how their professional lives and organizations are likely to be changed, maybe even radically transformed, as the Digital Era progresses.

We have idnetified four possible new brand names that generally reflect this focus and - perhaps more importantly - meet the 13 criteria listed above. We’d love to know what other people think of them and will use that input to make a final decision. To that end, we hope you'll participate in and share this brief survey, which will be open until February 15, 2013. Thanks!

7 Reasons To Love - and Embrace - SlideShare

Most people have heard of SlideShare, but they probably don't realize how powerful and diverse the platform is, or the important role it can play in their content marketing and digital engagement efforts. This post offers seven reasons for taking another look and considering an upgrade in 2013.

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According to this infographic, SlideShare is the "quiet giant of content marketing." I consider our SlideShare (SS) presence a vital part of the SMinOrgs and GCDEL digital network. We've had a Silver Pro account ($19/month) for years, and it's definitely been a worthwhile investment.

Here are some of the reasons SS could make a significant contribution to your digital presence and engagement as well...

1. It's not just for sharing slides. Sure, it's a great way to share samples of your work and expertise via presentation decks, but you can also use it to share documents (like the SMQ Quiz and the Trickle-Up Socialnomics white paper) and videos (like these clips from a presentation atAllstate).

2. It reduces the need for attachments. When you want to share content (e.g., a presentation deck) with someone, you can include a hyperlinked reference to the deck on SS in an email rather than attaching a large file. The new "Send Tracker" feature for Pro accounts makes sharing presentation decks even easier, and also provides tracking data.

3. It's public AND private. With a Pro account you can upload files you want to share only with select groups (e.g., attendees from a private, paid-for presentation), as well as files you want to share widely. The private files have a "secret url" you can then send to folks via email or embed in a document.

4. It can be used for live presentations and meetings. The Zipcast feature can provide a great alternative to services like GoToMeeting or free screen sharing tools, especially when you're presenting to or meeting with a small group.

5. You can do LOTS of tracking. SS provides ongoing counts of the number of people who have viewed, favorited, and downloaded shared content. With a Pro account you can also gather "leads" from folks who have downloaded files. And when a presentation is trending on another platform like LinkedIn or Facebook, SS will feature it on its home page. We've been fortunate to have that happen with our content about half a dozen times!

6. It's a search engine. This is probably the #1 reason to love SS, even though few people talk about it. I certainly try to cross-promote our SS content via other channels like LI, Twitter, Tumblr and Pinterest, but most of the views come from within SS itself. For example, there have been over 15,000 views of the different versions of the SMQ Quiz over the past couple of years, the majority of which have come from searches within SS.

7. They keep getting better. Even before SS was acquired by LI, they were committed to continously improving and enhancing their product and features. For example, with a Pro account you can add audio files to your presentation decks to turn them imto slidecasts, and can embed YouTube videos in them as well.  And although there was a bit of hue and cry when the SS application was disabled in LI, the new integration between the two platforms is much better and offers much more control.

Are you an avid user/fan of SlideShare? What other recommendations for leveraging it would you add?

- Courtney Shelton Hunt

 

More of Our Sample Content

In addition to the items referenced above, here are five examples of the kinds of diverse content we've had a lot of success sharing via SlideShare:

• SMinOrgs flyer
• Blogging: A Comprehensive Beginner's Guide
• Twitter Hashtag Decision Making Flow Chart
• Career Management in the Digital Era
• Impact 99 Closing Keynote

Of course there's much more. Please visit our SlideShare channel to check it out!